Privacy Policy — 89bd bet Data Protection

01 Who We Are

89bd bet is an online casino and sports betting platform operated for players in Bangladesh. The platform is accessible via the website at 89bd-bet.app and through the dedicated 89bd bet mobile application. When this Privacy Policy refers to "89bd bet", " we", "us", or "our", it refers to the 89bd bet platform and its operating team.

As the operator of the 89bd bet platform, we act as the data controller for all personal information collected through the site and app. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can contact us directly using the details at the bottom of this page.

02 Data We Collect

89bd bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification providers. Below is a clear breakdown of the categories of data we collect.

We do not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulation and with your explicit consent.

03 How We Use Your Data

89bd bet uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which we process your data are:

• Account management — to create, maintain, and secure your 89bd bet account.
• Identity verification — to confirm your age and identity in line with our regulatory obligations and to prevent fraud.
• Payment processing — to handle deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Customer support — to respond to your queries, complaints, and requests efficiently.
• Responsible gaming — to monitor gameplay patterns and intervene where we identify signs of problem gambling behaviour.
• Legal compliance — to meet our obligations under applicable anti-money laundering, fraud prevention, and data protection laws.
• Platform improvement — to analyse how players use 89bd bet so we can improve the experience, fix bugs, and develop new features.
• Marketing communications — to send you relevant promotions and offers, but only where you have given your consent to receive them. You can opt out at any time.

We apply strict internal controls to ensure that your data is only accessed by team members who genuinely need it to carry out their role. Access to personal data within 89bd bet is role-based and regularly reviewed.

04 Legal Basis for Processing

Every time 89bd bet processes your personal data, we do so on one of the following legal grounds. We are transparent about which basis applies to each type of processing:

• Contract performance — processing that is necessary to provide you with the 89bd bet service you signed up for, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests — processing carried out for 89bd bet's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent — processing based on your explicit consent, such as receiving marketing emails or push notifications. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

89bd bet does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection standards.

• Payment providers — bKash, Nagad, Rocket, and other payment processors receive the financial data necessary to process your transactions.
• Identity verification providers — third-party KYC and age verification services receive identity documents and personal details when verification is required.
• Game software providers — game developers may receive anonymised technical data necessary to deliver their games on the 89bd bet platform.
• Regulatory and law enforcement authorities — we may be required by law to disclose certain data to regulators, law enforcement agencies, or courts. We will always seek to limit such disclosures to what is strictly required.
• Fraud prevention services — we share data with fraud detection and prevention providers to protect the platform and all players from financial crime.

06 Data Retention

89bd bet retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods that apply are:

• Account and identity data — retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Customer support communications — retained for three years from the date of the interaction.
• Technical and usage data — retained for up to two years from collection, after which it is anonymised or deleted.
• Marketing consent records — retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When data is no longer required, 89bd bet securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

07 Cookies & Tracking Technologies

89bd bet uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players interact with the site so we can keep improving it. The types of cookies we use are:

• Essential cookies — these are required for the platform to function. They enable core features like logging in, maintaining your session, and processing transactions. You cannot opt out of essential cookies.
• Functional cookies — these remember your preferences, such as your language settings and display options, so you don't have to set them every time you visit.
• Analytics cookies — these help us understand how players navigate the 89bd bet platform, which pages are most popular, and where technical issues occur. The data collected is aggregated and anonymised.
• Marketing cookies — these are used to deliver relevant promotional content to you. They are only placed with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 89bd bet platform.

08 Security Measures

Protecting your personal data is a top priority at 89bd bet. We implement a comprehensive set of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for sensitive data including passwords and financial information.
• Role-based access controls ensuring only authorised personnel can access personal data.
• Regular security audits and penetration testing carried out by independent security specialists.
• Two-factor authentication available for all player accounts to add an extra layer of login security.
• Automated fraud detection systems monitoring account activity around the clock.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your 89bd bet account, please contact our support team immediately so we can take action to secure your account.

09 Your Privacy Rights

As a player at 89bd bet, you have a number of rights in relation to the personal data we hold about you. We are committed to making it easy for you to exercise these rights. Here is a summary of what you are entitled to:

To exercise any of these rights, contact the 89bd bet support team with your request. We will respond within a reasonable timeframe and will not charge a fee for standard requests. We may need to verify your identity before processing your request to protect your data from unauthorised access.

10 Children's Privacy

The 89bd bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has accessed the 89bd bet platform or provided us with their personal data, please contact our support team immediately so we can investigate and take appropriate action. We take the protection of minors very seriously and work actively to prevent underage access to the platform.

11 Changes to This Privacy Policy

89bd bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we process your personal data, we will notify registered players by email before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed. Your continued use of the 89bd bet platform after any changes are published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 89bd bet handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

For responsible gaming concerns or self-exclusion requests, please visit our dedicated Responsible Gaming page. All privacy and data requests are handled confidentially and in accordance with this policy.